Wednesday, December 08, 2010

Don't bank on it


When asked by the Treasury select committee whether Lloyds' customers knew what charges they were paying on their current accounts, Helen Weir, head of Lloyds' retail banking operations, replied that most of them had a good idea of the fee structure. She was then asked what charges she paid on her own bank account and had to admit she had no idea. After the meeting, she was overheard confiding to close colleagues that she "should have just made something up."

4 Comments:

Blogger Angus said...

Way to go Helen. Nothing like that old fashioned professionalism !

10:12 am  
Anonymous kinglear said...

I thought that's what the banks did anyway.
As an aside, I discovered I had been charged £35 for a "returned cheque" recently. Not only was there a credit balance, there was no cheque presented!

5:26 pm  
Blogger Winchester whisperer said...

LOL Angus

Sounds as if you need to change bank, KL. I hear that the Icelandic banks are pretty sound these days...

9:17 am  
Blogger Welshcakes Limoncello said...

That's the way to inspire confidence in your customers!

8:42 pm  

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