Don't bank on it
When asked by the Treasury select committee whether Lloyds' customers knew what charges they were paying on their current accounts, Helen Weir, head of Lloyds' retail banking operations, replied that most of them had a good idea of the fee structure. She was then asked what charges she paid on her own bank account and had to admit she had no idea. After the meeting, she was overheard confiding to close colleagues that she "should have just made something up."
posted by Whispering Walls at 12:04 pm
4 Comments:
Way to go Helen. Nothing like that old fashioned professionalism !
I thought that's what the banks did anyway.
As an aside, I discovered I had been charged £35 for a "returned cheque" recently. Not only was there a credit balance, there was no cheque presented!
LOL Angus
Sounds as if you need to change bank, KL. I hear that the Icelandic banks are pretty sound these days...
That's the way to inspire confidence in your customers!
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